Legal

Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: March 18, 2026 | Last Updated: July 17, 2026

1. Introduction

Home Heating And Air Conditioning Of Missouri, LLC, doing business as Home HVAC, Plumbing & Electrical (“we,” “us,” or “our”), operates the website at homehac.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. For questions about this policy, contact us at [email protected] or 1406 N Missouri Ave, Sedalia, MO 65301.

2. Information We Collect

Personal Information You Provide:

Name, email address, phone number, and mailing/service address
Service history and appointment records
We do not collect payment card information through this website (see Payment Security below)

Automatically Collected Information:

IP address and approximate geolocation
Browser type, device type, and operating system
Pages visited, time on site, and referring URLs
Cookies and similar tracking technologies (see Section 5)

From Third Parties:

Information from Google, Facebook, and other platforms when you interact with our ads
Information from review platforms when you submit a review

3. How We Use Your Information

To provide, schedule, and deliver HVAC, plumbing, and electrical services
To send appointment confirmations, reminders, and follow-ups via email and text (with your consent)
To send marketing communications (with your consent — you may opt out at any time)
To respond to inquiries and support requests
To improve our website and services
To process payments
To comply with legal obligations

4. SMS / Text Message Communications

Home HVAC, Plumbing & Electrical may send automated text messages to the phone number you provide, including service reminders, appointment confirmations, and promotional offers, when you have provided your express written consent. By opting in via our website forms, you agree to receive these messages.

Message frequency varies. Standard message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message. To get help, reply HELP or contact us at (660) 827-0101 or [email protected].

We do not sell or share your phone number with third parties for their SMS marketing purposes. Our text messaging program is designed to comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.

5. Cookies and Tracking Technologies

Our website uses the following categories of cookies:

Strictly Necessary: Required for the site to function, including remembering your cookie consent choice (no consent required)
Analytics: Help us understand site usage — Google Analytics 4 via Google Tag Manager
Lead and Call Tracking: WhatConverts, a first-party lead attribution service we use to measure which pages and campaigns generate the calls, texts, and form submissions we receive

You can manage cookie preferences through your browser settings or through the cookie banner shown on your first visit. You can change your choice at any time — see Your Privacy Choices.

6. Analytics, Consent Mode, and Call Tracking

Google Analytics 4 / Google Tag Manager: We use Google tools to measure website usage. Our site implements Google Consent Mode: analytics and advertising storage follow your consent choice and any browser privacy signals you send. To learn more about Google's data practices, visit How Google uses information.

WhatConverts: We use WhatConverts to attribute phone calls, text messages, and form submissions to the marketing source that generated them. This may involve dynamically displaying a tracking phone number and recording the page and referral source associated with your inquiry.

7. AI Usage Disclosure

Home HVAC, Plumbing & Electrical uses artificial intelligence tools to support operations and communications, including but not limited to:

Content Generation: We may use AI tools to generate website content, email responses, and marketing materials.
AI-Assisted Customer Interactions: Some communication tools may include AI-assisted features for scheduling, answering FAQs, or routing inquiries.
AI Search and Discoverability: This website provides structured data files (including llms.txt and llms-full.txt) that allow AI systems to accurately represent our business in AI-generated responses.

We do not share your personal information (name, address, phone number, payment data) with AI service providers. If you have concerns about AI usage that may affect you personally, contact us at [email protected].

8. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers acting on our behalf (payment processors, CRM systems, booking platforms, email marketing platforms)
Analytics and advertising partners (see Section 6)
Legal authorities when required by law

9. Your Privacy Choices and Rights

This section explains the personal information practices that apply to privacy rights requests, including “Do Not Sell or Share My Personal Information” requests, and how to exercise your choices.

Categories of personal information we collect on this website:

Identifiers and contact information you submit through our forms: name, email address, phone number, and service address
Internet activity information collected by Google Analytics 4 (via Google Tag Manager): pages visited, approximate location, device and browser information
Lead attribution information collected by WhatConverts call and lead tracking: the marketing source, page, and referral details associated with your call, text, or form submission

Sale and sharing: We do not sell your personal information for money. Analytics and lead-tracking technologies described above may constitute “sharing” under some state privacy laws (such as the California CCPA/CPRA); you can opt out as described below.

Your rights (depending on your state of residence):

Right to know what personal information we collect and how we use it
Right to request deletion of your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of your personal information
Non-discrimination: We will not deny you services, charge you a different price, or provide a different quality of service because you exercised any of these rights

How to opt out of sale/sharing:

Use the cookie banner on your first visit (or clear your browser storage for this site to see it again) and choose Decline
Send a Global Privacy Control (GPC) signal from your browser — we honor GPC automatically and disable advertising storage and signals without any further action on your part
Email [email protected] or use our contact form with the subject “Privacy Rights Request”
Call us at (660) 827-0101

How to submit a know / delete / correct request: Email [email protected] or use our contact form. We will verify your request and respond within 45 days. Contact: Home Heating And Air Conditioning Of Missouri, LLC, 1406 N Missouri Ave, Sedalia, MO 65301, (660) 827-0101.

9a. Payment Security

This website does not collect, process, or store credit card or other payment card information. There are no payment forms on this site. Financing is offered through Synchrony and application details are handled directly through our office — contact us at (660) 827-0101 to apply. Payment for services is collected at the time of service, not through this website.

10. Data Retention

Customer service records: 7 years (for warranty and tax purposes)
Website analytics data: 14 months
SMS consent records: 4 years (TCPA statute of limitations)
Contact form submissions: 2 years

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately at [email protected].

12. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sharing sensitive data.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised “Last Updated” date. Material changes will be communicated via a notice on our website.

14. Contact Us

For questions about this Privacy Policy or your personal data:

Email: [email protected]
Phone: (660) 827-0101
Mailing Address: 1406 N Missouri Ave, Sedalia, MO 65301